Job Description

Job Description

Job Description

At Optimist Management Group we specialize in connecting major brands with their customers through authentic human interaction. Our team takes pride in their ability to build strong and lasting relationships that consistently drive results and profitability for our clients. We believe in bringing the human element into our marketing efforts to ensure stellar outcomes in customer retention, satisfaction, and loyalty.

We are seeking enthusiastic, outgoing, and driven Brand Ambassadors to represent Optimist Management Group in the Pittsburgh area. As a Brand Ambassador, you will be the face of our company and the brands we represent. You’ll play a vital role in creating positive first impressions, driving brand awareness, and fostering meaningful customer relationships. If you are passionate about creating unforgettable brand experiences and enjoy interacting with people through face-to-face communication, this role is perfect for you!

Key Responsibilities of a Brand Ambassador:

• Engage with potential customers in-person, delivering a friendly and informative experience that represents our brands positively
• Create a lasting impression of the brand by building rapport with customers and generating interest in the products and services we offer
• Demonstrate in-depth product knowledge when addressing customer inquiries, ensuring a seamless experience
• Collect valuable customer feedback and insights to share with the marketing, sales, and management teams to improve customer experiences and refine our strategies
• Gather customer feedback to provide valuable insight to the marketing, sales, and management team
• Build and nurture strong relationships with customers, clients, and team members to foster trust and loyalty
• Represent the brand’s values of integrity, sincerity, and professionalism at all times, ensuring alignment with our core principles

Qualifications of a Brand Ambassador:

• Previous Experience in Brand Ambassador, Marketing 
• An outgoing, energetic personality and passion for engaging with people
• Strong communication and interpersonal skills to effectively connect with customers
• Ability to thrive in fast-paced environments and adapt to a variety of customer needs
• Flexibility to work weekends and evenings as needed
• Self-motivated with the ability to work both independently and as part of a team

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