Job Description

What you will be doing: Manage field operations and support technicians Ensure high-quality service for commercial clients Oversee job tickets and provide hands-on technical support Participate in the on-call rotation, dispatching and supporting technicians Review and manage job tickets daily with field technicians, estimators, and support staff Order and oversee materials for projects Lead a team of service technicians and apprentices, providing regular feedback and coaching Conduct daily job site visits to ensure safety, quality, and efficiency Answer technical questions and provide real-time training and support Set and uphold clear expectations around job performance, safety, and code compliance Participate in on-call scheduling, including dispatching and direct support when required Experience you will need: Proven experience in commercial plumbing (10 years of experience preferred) Journeyman or Master Plumber license (preferred but not required) Strong problem-solving and troubleshooting skills Valid driver's license with a clean driving record Excellent communication and customer service abilities Ability to work independently and as part of a collaborative team Computer and electronic device proficiency Great Benefits Competitive Salary based on experience Weekly pay (every Friday) Profit sharing program Take-home vehicle with gas card and EZ-Pass Paid holidays Paid vacation (PTO) Paid birthday Paid Sick/Flex Time (3 paid floating holidays) Paid Training in the Tom O’Connor Training Center Cintas Carhartt uniforms included Company iPhone, iPad, and laptop provided Medical insurance – 3 CareFirst plans, company pays an average of 68% of plan costs Dental and vision insurance Company-paid life insurance; optional supplemental coverage 401(k) retirement plan with company match Paid leadership development leading to opportunities for career growth Paid Company-sponsored events and activities, monthly paid meals for team 1-1’s

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