Customer Service Representative Job at Acro Service Corp, Fargo, ND

Zld2Vi9McndvT3g2S0xtUWJneUJUSnFhM3c9PQ==
  • Acro Service Corp
  • Fargo, ND

Job Description

Title -Customer Support Representative III - Customer Support

Duration: 12 months Contract on W2 (high possible extension)

Location:520 Oak Ridge Way E, Lot 3 West Fargo ND USA 58078

100% onsite position

Hours are Mon-Fri, flex start time: 7/8:00 – 4/5:00

Major Purpose

  • Provides information/solutions as frontline support to channel partners/customers/Company personnel on basic product related inquiries on policies, issues and concerns to optimize customer satisfaction and retention.

Major Duties

• Provide advanced product/service information and respond to basic customer questions about the product/service.

• Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.

• Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.

• Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.

• Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

• Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.

• Provide exceptional service to customers to encourage continued use of the organization's products/services.

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills, Abilities, Knowledge

• Customer-Focused Approach – MUST HAVE

• Leverages Digital Communications with Customers - MUST HAVE

• Understands Issues/Motivations

• Masters Service Conversations

• Navigates Customer Challenges

• Strengthens Customer Connections

• Builds Customer Loyalty

• In-Depth Questioning

• Initiates Compelling Sales Conversations

• Service Into Sales

• Builds Rapport

• Knows the Buying Influences

• Manages Buyer Indifference

Work Experience

• Must have previous Customer Support/Sales experience. Candidates who have both would be preferred.

• Sound experience and understanding of straightforward procedures or systems (7 to 12 months)

Job Tags

Contract work, Work experience placement, Flexible hours,

Similar Jobs

Liberty Tax 2273

Tax Preparer Job at Liberty Tax 2273

 ...Description Job Description Job Summary Liberty Tax Service in New Castle. IN is seeking entry-level tax professionals to join our team. Friendly...  ...for immediate employment for qualified applicants. Prepares federal, state, or local tax returns for individuals... 

Cognizant North America

Moment - Experience Partner for Health Sciences - Adobe/Platforms (Chicago) Job at Cognizant North America

 ...Experience Partner Health Sciences - Adobe/Platforms, Experience - Remote Who we are: We are Cognizant Moment... Cognizant Moment reinvents experience in an AI-enabled world. A group of industry creative leaders and technology experts, Cognizant Moment helps... 

enVista

R&D Data Scientist Intern Job at enVista

Job Description:We are looking for a R&D Data Scientist Intern to join our team. You will help support the rapid growth of the Spark and Digital...  ...Currently pursuing a degree in relevant fields such as Data Science, Statistics, Machine Learning, or Business Analytics.... 

Love life and Happiness Care Agency

Cna at Love life and Happiness Care Agency Job at Love life and Happiness Care Agency

 ...Job Description Job Description Love Life And Happiness Care Agency is looking for a CNA OR PCA WITH EXPERIENCE. to work with a client located on Mission Mountain Rd SW Cartersville GA 30120. Our ideal candidate is a self-starter, ambitious, and reliable. 8 Hours per... 

Snap Supplements®

Creative Director Job at Snap Supplements®

Snap Supplements is a fast-growing, mission-driven team dedicated to revolutionizing the world of health and wellness. We create powerful supplements designed to support healthy lifestylesand now were looking for a Creative Director whos just as energized and visionary...