Customer Success Manager - Healthcare Job at Hamilton Porter, Charlotte, NC

ZlduVzlyandvK3R4SmJtVVpnNkdRcDJYM3c9PQ==
  • Hamilton Porter
  • Charlotte, NC

Job Description

Healthcare Customer Success Manager - 100% Remote

Hamilton Porter is a boutique recruiting firm that works with growth stage companies from across the US to find and hire great talent. Our top client has entrusted us to help them find their next Customer Success Manager. This a full-time, direct hire position that can be worked remotely from anywhere in the US. Our client is a 100+ person software company that leverages Artificial Intelligence and advanced Machine Learning models to help healthcare companies have more intelligent and omni-channel conversations with current and potential customers. In this role as a CSM, you would be managing the day-to-day campaigns and communications with a small portfolio of major healthcare companies. Please read on for more information!

Responsibilities:

  • Become an expert at the strategy and best practices for the campaigns our clients run using our technology – guide clients towards high-value campaigns and the key pieces of the campaign to analyze for performance and strategic insights. Utilize internal tools such as Salesforce, Vitally and Tableau to thoroughly understand campaign performance trends.
  • Own delivery of recurring performance reporting for client campaigns. Determine meaningful performance trend insights and optimization recommendations, partnering with a Client Success Associate to provide you with supplemental performance details.
  • Own the day-to-day client-facing communication for Accounts in your portfolio and build relationships across the client organization (Business and IT/Technical stakeholders). Adhere to Response Time SLAs in-line with Client Account Tier. Manage delegation of client requests and investigations as appropriate to Client Insights, Production, or Product/QA teams.
  • Lead recurring client performance calls (weekly, bi-weekly, monthly depending on Client Tier).
  • Lead prep with Account Manager for recurring Monthly Strategic Calls & QBRs.
  • Own renewals of specific accounts in your book of business
  • Quarterly Revenue Forecasting – Own the updates for quarterly forecast projections, based on a solid understanding of expected growth or contraction of your account’s current campaigns.
  • Client Health – Review Client Health scoring on a weekly basis for all Accounts. Lead adjusting, escalating changes and action plan to correct. Partner with Account Manager for alignment.

Skills Required:

  • 5+ years of professional experience in a Customer Success, Account Management, or Client Success type of position (post sales)
  • Experience as an account manager or CSM managing healthcare or insurance related clients (electronic health records, appointment management software, hospital management software, patient engagement, call center software, etc..)
  • Experience with SMS campaigns and/or call center related products
  • Adept with Microsoft Office suite. Fast learner of software (Salesforce, Vitally, Tableau). Experience or comfort with using Microsoft Teams and other messenger services to communicate.
  • Comfortable translating complex ideas and issues to an uninformed audience. Must be able to translate data into actionable business insights related to clients’ business goals and strategy.
  • Ability to manage and support tasks and due dates for multiple clients at once.

Compensation & Perks:

  • Competitive Annual Base Salary ($90,000 - $120,000 DOE)
  • Annual Bonus Program (approximately $10,000 - $20,000)
  • Comprehensive Healthcare Benefits (medical, dental, vision, etc..)
  • Flexible PTO Policy
  • 100% Remote work

Please apply today! We are looking to interview and hire ASAP!

Job Tags

Full time, Immediate start, Remote job, Flexible hours,

Similar Jobs

UW Health

Registered Nurse (RN) - Nurse Resident Job at UW Health

 ...Job Description UW Health is seeking a Registered Nurse (RN) Nurse Resident for a nursing job in MADISON, Wisconsin. Job Description & Requirements...  ...at the University of Wisconsin School of Medicine and Public Health, one of the nations highly regarded medical... 

Russell Tobin

Engineering Project Manager - Heavy Industry (preference for licensed Professional Engineers) Job at Russell Tobin

Role : Engineering Project Manager Heavy Industry (preference for licensed Professional Engineers) Location can be any client location in the US including: Bellingham, WA, Billings, MT, Bismarck, ND, Minneapolis, MN, Spokane, WA, Vancouver, WA. Duration : Fulltime...

Aegis Worldwide

Executive Assistant Job at Aegis Worldwide

 ...We are seeking an experienced and highly skilled Executive Assistant to support the Chief Executive Officer and Director of Advanced Planning at a multi family boutique Wealth Management firm in Nashville. This role will serve as the communications gatekeeper, managing... 

Short Staffed Inc.

Estimator - Painting & Glazing Job at Short Staffed Inc.

 ...Job Description Job Description Project Estimator Are you an experienced Project Estimator with a background in painting and glazing? If so, we want to hear from you! Our client is a well-established, family-owned company with over 75 years of success in the... 

Margaret A. Cargill Philanthropies

Program Officer, Environment Job at Margaret A. Cargill Philanthropies

 ...learning activities; A tuition reimbursement for employees pursuing college or advanced degrees or a certificate; Strong medical, dental, and vision benefits for staff and their dependents with competitive monthly premiums and flexible spending accounts; Reduced...