Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty. Accountable for improving overall customer service metrics. Operations Supervises store operation and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts to ensure proper coverage. Collaborates with external partners to support future store development and community outreach opportunities. Supports Store Manager in leveraging data, analysis, and team input to make informed decisions and monitor impact. Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders. Supervises inventory, analyzes trends, and trains team members on inventory procedures. Ensures execution of operational feedback through delegation and supervision. Maintains store cleanliness and manages repairs and emergencies. Ensures team members are proficient with computer and technology systems. Provides for team safety and utilizes the Security Operations Center effectively. Ensures compliance with all policies, procedures, laws, and regulations, including sale of alcohol, tobacco, food, and pharmacy products. Completes special assignments as needed. Business Performance Management Analyzes financial and performance data; creates action plans for business goals. Uses KPIs and other tools to engage the team and drive store improvements, collaborating with the Store Manager on sales opportunities and initiatives. Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary. People & Performance Management Leads and trains team members; provides coaching, mentoring, and support for career development. Manages performance through responsibilities, goals, feedback, and recognition. Recruits and retains talent, develops pipelines, and manages staffing needs and hiring processes. Follows proper procedures for recruitment, training, and record keeping. Establishes a culture of accountability with clear expectations and performance management practices. Training & Personal Development Completes Store Manager training and development programs. Monitors own performance, seeks feedback, and maintains an Individual Development Plan. Obtains and maintains a valid pharmacy technician license as required. Communications Communicates effectively with team members through discussions and meetings. Assists in planning and communicating store strategy. Qualifications Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or High School Diploma/GED with two years of supervisory experience. Demonstrated leadership, ethics, motivation, communication skills, and business acumen. Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks. Fluent in English (except in Puerto Rico). Flexible schedule including evenings and weekends. Willing to accept promotion to Store Manager and relocate if necessary. Ability to transfer within the same hiring Area. #J-18808-Ljbffr Walgreens

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