Job Description

Job Description

Job Description

Salary:

Lead Gaming Machine Tech

SUPERVISOR: Gaming Machines Tech Supervisor EXEMPT (Y/N): No

CLASSIFICATION: Key Employee

SUMMARY:

The Lead Technicians primary responsibility is to maintain, service and repair gaming machines and a variety of other equipment, as well as leadership and guidance to the Gaming Machine Techs.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

• Responsible for providing training, technical direction and guidance to team members in installing, servicing, adjusting and repairing of gaming machines.
• Maintains and complies with safety and security standards.
• Develops and maintains effective working relationships and good customer service skills with all GUESTS and STAFF MEMBERS.
• Leads staff in safeguarding of gaming machines and other company assets, maintains gaming machine parts and inventories; and maintains secure key controls and ensures that machines are in a secure and locked state.
• Provides technical direction to team members in troubleshooting of equipment and records appropriate information on the Machine Entry Authorization Log.
• Trains team members to adjust and align gaming machines to meet or exceed factory specifications.
• Leads and coordinates the movement of gaming machines as required or requested.
• Maintains alertness for the performance of all responsibilities and a general awareness of casino operations at all time. Takes appropriate action based on observations, as directed or established by casino policy, procedures or gaming rules and regulations. Informs supervisor of any concerns. Trains team members to perform machine conversions as required or requested.
• Trains team members to repair problems on the spot or removes and replaces suspect bad components for later repair in the lab.
• Performs other duties, including special projects, as needed and directed.
• Must be able to install, repair and maintain tracking system.
• Responsible for consistently and diplomatically maintain good public relations with casino GUESTS and STAFF MEMBERS.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED.
• With course work in electronics; or graduation from trade or technical school, preferably with an emphasis in electronics.
• One or more (1+) years of recent and related experience installing, servicing, adjusting and repairing gaming related or other coin operated machines, preferably within a gaming environment.
• Must be twenty-one (21) years of age.
• Valid drivers license and clean driving record.
• No felony or theft convictions.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
• Tribal Preference.

TRIBAL PREFERENCE POLICY:

Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:

• Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications;
• Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications;
• Enrolled members of other recognized tribes who satisfy the minimum job qualifications;
• Military Veterans;
• All others who satisfy the minimum job qualifications.

Knowledge, Skills and Abilities:

• Demonstrated experience installing, servicing, adjusting and repairing gaming related and other coin operated machines.
• Demonstrated experience providing training, technical direction and guidance to team members.
• Demonstrated experience performing "bench level" electronic work. Demonstrated working knowledge of gaming machines and operation.
• Demonstrated effective and diplomatic customer service and communication skills, which includes contacts with employees and customers.
• Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience problem solving, organizing and prioritizing work.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to stand and walk.
• The employee occasionally is required to climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds or more.

WORK ENVIRONMENT:

• Work is generally performed in office setting, Casino setting with exposure to second-hand smoke and moderate noise level, as well as, outdoors at maintenance work sites.
• Exposure to natural weather conditions, various dusts and mists, and normal debris and hazards common at construction sites may occur while performing outdoor duties.
• Situations where safety-toe shoes, safety goggles, gloves, protective face shields or hardhats as needed.
• Prolonged standing and walking may be on uneven surfaces or unstable ground.
• Tight time constraints and multiple demands are common.
• Evening and/or weekend work may be required.
• Extended hours and irregular shifts may be required.

WORK SCHEDULE AND ACCEPTANCE:

I understand by accepting this position with Jena Choctaw Pines Casino I attest that I have read and understand the job description and can perform the essential functions for the job for which I am applying. I understand that I may be scheduled to work any shift, due to the business being open 24/7, 365 days a year. I understand that the casino is open and operating on all holidays. I understand that I am expected to work the schedule that is assigned to me weekly or monthly, accepting any changes that are made by my supervisor(s).I understand that I am expected to be on time for any and all shifts, due to the fact I may need to relieve a team members and that there may be scheduled events for our guests.I understand as stated in our Handbook, penalty points will be charged and accumulated for all absences.I have been made aware that we have a section in our Handbook on Rules of Conduct, which I, as an employee, am required to adhere to. I have read this statement and agree.

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