Manager, Strategic Partnerships - Lounge Optimization Job at Plaza Premium Group, Southlake, TX

Y1duUi9MbjJyKzU2Skx1VWJReUZRNXVY
  • Plaza Premium Group
  • Southlake, TX

Job Description

Manager, Third Party Lounges & Partnerships /

Manager, Strategic Partnerships - Lounge Optimization

Plaza Premium Group

Southlake, Texas

Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board!

Position Summary:

The Manager, Third-Party Lounges & Partnerships manages Plaza Premium Group’s network of third-party lounges in North America (US and Canada). This role ensures that external lounge partners deliver on service excellence, operational standards, and commercial expectations. The candidate will work closely with internal teams and external partners to expand, maintain, and optimize the third-party lounge portfolio across key airport locations.

Key Responsibilities:

Partnership & Network Management

  • Act as the primary liaison for third-party lounge partners, overseeing daily relationship management and issue resolution.
  • Support onboarding of new partner lounges, including due diligence, contract finalization, and systems integration.
  • Monitor service quality, brand alignment, and operational performance across the 3PL network.

Commercial Oversight

  • Support commercial negotiations, pricing agreements, and renewals with lounge operators.
  • Collaborate with the finance and legal teams to ensure contracts reflect service commitments and protect company interests.
  • Track and report on revenue, utilization rates, and partner performance KPIs.

Service Excellence & Compliance

  • Conduct regular audits, site visits (where applicable), and partner evaluations to ensure compliance with agreed service levels and guest experience standards.
  • Provide feedback and guidance to partners on service improvements, customer complaints, and operational efficiency.

Cross-Functional Collaboration

  • Work with product, tech, and marketing teams to ensure accurate lounge listings, guest communications, and booking functionality.
  • Align with customer experience teams on issue escalation processes, service feedback, and brand consistency.

Market Development & Expansion

  • Identify new opportunities in underserved markets or strategic locations.
  • Third party lounges
  • Lounge alternative or dining options, as applicable
  • Support the expansion of the 3PL network to meet guest demand and strengthen the company's airport hospitality footprint.

Qualifications & Experience:

  • Bachelor’s degree in hospitality, Business, Travel Management, or a related field.
  • 5+ years of experience in partnerships, vendor management, account management, or hospitality operations.
  • Strong understanding of the airport lounge or travel services landscape.
  • Excellent relationship-building, negotiation, and problem-solving skills.
  • Proficient in data analysis and reporting tools; able to derive insights from partner performance data.
  • Willingness to travel for partner visits, audits, or market evaluations.

Job Tags

Contract work, Worldwide,

Similar Jobs

Community Services Group, Inc.

Licensed Practical Nurse (LPN) - Outpatient Services Job at Community Services Group, Inc.

 ...focus to the business. Summary: The Licensed Practical Nurse (LPN) plays a crucial role in collaborating with patients to manage...  ...nurses looking to work outside of a traditional medical office, hospital, or nursing home setting. Full-time position (40 hrs./wk.)... 

Worcester Community Action Council, Inc.

WCAC Welcomes New Chief Financial Officer (Worcester) Job at Worcester Community Action Council, Inc.

 ...joining WCAC, Ruth served as Chief Financial Officer at Tri-Valley, Inc., where she managed a $34 million budget, implemented new accounting systems, and strengthened financial oversight. She previously held leadership roles at Catholic Charities of the Diocese of... 

AdsGency AI

Technical Product Manager Job at AdsGency AI

 ...read code, write SQL, or debug APIs even if you dont write prod code Youve worked in fast-paced startups with no product babysitting required You can write docs, PRDs, and updates that are clear, useful, and bottom-line aware Youve shipped messy v1s and... 

The North Face

The North Face: Associate Color Designer Job at The North Face

The North Face: Associate Color Designer Join to apply for the The North Face: Associate Color Designer role at The North FaceThe North Face: Associate Color Designer Join to apply for the The North Face: Associate Color Designer role at The North FaceGet AI-powered... 

Magnet Medical

Travel Neuroscience Medical-Surgical Registered Nurse - $1,700 per week Job at Magnet Medical

Magnet Medical is seeking a travel nurse RN Med Surg for a travel nursing job in Cape Girardeau, Missouri. Job Description & Requirements ~ Specialty: Med Surg ~ Discipline: RN ~ Start Date: 07/21/2025~ Duration: 13 weeks ~36 hours per week ~ Shift: 12...