Job Description

Job Description

Reports to: On-Site Property Manager or Regional Property Manager

Overview:

The Assistant On-Site Property Manager plays a vital role in supporting the day-to-day operations of a residential property, ensuring an outstanding experience for tenants while maximizing the propertys value. This position assists with tenant relations, rent collection, lease administration, and property upkeep, working closely with the On-Site Property Manager or Regional Property Manager to meet the goals of property ownership.

Youll be the go-to resource for tenant needs, helping with move-ins, resolving concerns, coordinating maintenance, and keeping operations running smoothly. This is a dynamic role that requires strong communication skills, attention to detail, and the ability to manage multiple responsibilities effectively.

Primary Responsibilities:

Tenant Relations & Leasing

• Process and screen rental applications, ensuring accuracy and compliance.
• Prepare and generate new leases while maintaining proper documentation in Yardi/RentCafe CRM.
• Inspect and prepare units for move-ins, ensuring keys, welcome materials, and details are in order.
• Coordinate resident move-ins to ensure a seamless experience.
• Communicate with tenants regarding renewals, complaints, move-outs, and collections.
• Enforce lease agreements, including managing evictions when necessary.
• Update tenant records, lease changes, and buyouts in Yardi/RentCafe CRM.
• Assist in planning resident events, newsletters, and community updates.
• Collaborate with the Bookkeeper and Property Manager to resolve billing and ledger issues.

Facilities & Maintenance Support

• Regularly inspect the property to ensure it meets operational standards.
• Work with maintenance teams to prioritize and resolve service requests promptly.
• Assist in obtaining bids from vendors and contractors for property improvements.
• Help coordinate annual property maintenance and special projects.

Owner & Property Management Support

• Participate in owner calls and meetings, providing updates on vacancies, tenant matters, and property conditions.
• Maintain communication with the On-Site Property Manager to ensure transparency on operational and financial issues.
• Ensure compliance with management agreements and utility company contracts.

Collaboration & Growth

• Network with leasing agents and team members to improve efficiency and knowledge sharing.
• Stay informed on company policies, industry trends, and best practices.

Qualifications:

• Leasing license (or willingness to obtain within 90 days).
• Experience in property management or real estate.
• Strong customer service, organizational, and communication skills.
• Ability to work independently, manage multiple priorities, and proactively solve problems.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and willingness to learn Yardi.
• Familiarity with leasing, tenant relations, financial reporting, and basic building maintenance.
• Availability to check emails on weekends and handle emergency situations as needed.

Availability and Work Hours:

• Standard business hours with occasional after-hours availability for emergencies.
• Ability to check emails and respond to urgent matters on weekends if necessary.

Physical Requirements:

• Ability to move within various conditions and areas of the property; stand, sit, walk up/down stairs, etc.
• Occasional lifting of up to 50 lbs for maintenance tasks.
• Ability to operate a key-cutting machine.

Company Description

Peak Properties cares about their employees and the work they do. Our company values work-life balance, teamwork, and dedication to working hard.

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