Job Description

Job Description

Job Description

Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.

Bolongo Bay Beach Resort is seeking a friendly, professional, and service-oriented Bellstand Attendant to join our hospitality team. The ideal candidate will be responsible for assisting guests with luggage, providing exceptional customer service, and ensuring a seamless arrival and departure experience. This role plays a key part in creating a welcoming and memorable first impression for our guests.

Duties and Responsibilities:

• Greet guests warmly upon arrival and departure.
• Assist guests with loading, unloading, and transporting luggage to and from guest rooms.
• Properly tag, store, and retrieve luggage as needed.
• Helps with guest belongings, including packages and deliveries.
• Provide directions, hotel information, and recommendations for local attractions, dining, and activities.
• Assist guests in arranging transportation, including taxis, shuttles, and valet services.
• Deliver packages, messages, and other items to guest rooms promptly.
• Respond promptly to guest requests and provide outstanding customer service.
• Maintain a clean, organized, and presentable bell stand and lobby area.
• Ensure luggage carts and storage areas are kept in proper condition.
• Assist in maintaining an orderly and welcoming atmosphere in the hotel entrance and lobby area.
• Handle guest belongings with care and ensure the proper security of all luggage.
• Follow all hotel safety protocols and report any suspicious activity or security concerns.
• Assist in emergency situations by guiding guests and providing necessary support.
• Work closely with the front desk, valet, housekeeping, and other departments to enhance the guest experience.
• Assist in guest requests and special accommodation as needed.
• Support hotel staff in delivering exceptional service across all areas.

Education & Experience:

• H igh school diploma or equivalent required
• Previous customer service or hospitality experience preferred
• Prior experience as a bell attendant, valet, or in a guest services role is an asset
• Valid driver’s license and clean driving record (if responsible for valet services)
• Ability to lift and carry luggage and other items up to 50 lbs
• Excellent communication skills and a professional, courteous demeanor

Qualifications/Skills & Abilities:

• Ability to lift and carry heavy luggage, stand for long periods, and work in various weather conditions.
• Excellent verbal communication and a friendly, professional demeanor.
• Strong interpersonal skills with a passion for providing exceptional guest experience.
• Ability to work varied shifts, including weekends, evenings, and holidays.
• Always maintain a neat and professional uniform

Company Benefits:

• Medical Coverage (medical, dental, vision)
• Life Insurance
• Paid Time Off (vacation, bereavement, and holidays).
• 401K Match
• Hotel Discounts
• Meal Discounts
• Tuition Reimbursement

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